Sara Charlesworth and Wendy Taylor worked with Gabrielle Meagher (Macquarie) and Natasha Cortis (UNSW) on this union-commissioned project. The Health Services Union and United Voice asked the research team to investigate:

• the ways current aged care arrangements and processes of care work attend to older people’s social and emotional needs; and

• the policy, regulatory and organisational arrangements which would more effectively ensure provision of quality, whole-of-person care.

The team produced a report based on their research findings, which was launched in October 2019: Meagher, G., Cortis, N. Charlesworth, S., Taylor, W. (2019) Meeting the social and emotional support needs of older people using aged care services Sydney: Macquarie University, UNSW Sydney and RMIT University.