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by Peter Fairbrother, Michael Rafferty, Nigel Douglas, Lena Wang​


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“Scandals arising from egregious breaches of public trust in banking, insurance, financial planning and superannuation have plagued the finance industry for more than a decade. However, it is only the recent revelations exposed through the Banking Royal Commission that have provided a forum to aggregate these behaviours, and expose their widespread nature and common causal factors. For banks, these scandals have highlighted the adverse effects of incentives for overselling of financial ‘products’, as well as a blatant disregard for customers and ethical standards among some bank staff in the pursuit of sales and fees. Regulators have begun to develop a wider understanding of these scandals and nominated poor organisational culture among banks as a common denominator in these scandals (e.g. FSA 2012, ASIC 2016).”